Shipping Policy

𝔁𝓿𝓺𝔃𝓳𝓢 Β· Customer Care

Shipping Policy

Last updated: October 10, 2026

Preparation and Transit

After payment and required checks, order preparation normally takes 2–4 business days. Busy periods may extend preparation to 5 business days. Standard delivery to supported U.S. addresses is estimated at 10–15 business days in transit after dispatch. Add preparation time to transit time when planning your purchase. Business days exclude weekends and relevant public holidays.

Delivery Options and Charges

Checkout shows the services and prices offered for your destination. A destination without an available shipping option may not be supported. Delivery outside the U.S., remote locations and special address types depend on the services available for the order.

Shipment Information

Available tracking details will be sent using the contact information supplied for the order. Label creation can precede the carrier's first scan. Items may travel in separate parcels. The dispatch location may differ from our business address.

Address Accuracy

Check your complete address before payment. Email service@xvqzjm.com immediately if a correction is needed. We will check whether the parcel can still be redirected or the order changed. Customer-caused address errors may result in reasonable additional delivery costs, disclosed before a reshipment is arranged.

Delays and Missing Parcels

Estimated dates can change because of customs, weather or carrier disruption. If delivery appears overdue, send us your order number. If a delivered parcel is missing, check safe places, building reception and household members, then contact us. We will investigate; a delivery scan alone does not exclude review of a claim. A confirmed fulfillment failure will receive an appropriate remedy under applicable law.

Damage or Missing Items

Report an issue promptly and keep the item and packaging. Send available photos and your order number. We will arrange an appropriate solution for a confirmed issue caused by us without additional costs arising from that error.

Import Charges

Review checkout for taxes and duties included in the order total. If import costs are not collected at checkout, your destination may charge duties, taxes or carrier clearance fees separately. Contact us before purchase if the treatment is unclear.

Business & Contact Information

Brand
𝔁𝓿𝓺𝔃𝓳𝓢
Legal Company Name
Sichuan Wangheng Chaozong Technology Co., Ltd.
Owner
Zheng Haoyuan
Website
xvqzjm.com
Business Address
Room 1304, 13th Floor, Building 2, No. 200 Jirui 1st Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, China
Customer Support Email
service@xvqzjm.com
Customer Support Phone
+86 189 0418 7020
Customer Service Hours
8:00 AM – 10:00 PM Daily (China Standard Time, UTC+8)

𝔁𝓿𝓺𝔃𝓳𝓢 is operated by Sichuan Wangheng Chaozong Technology Co., Ltd. The business address is not an automatic return destination. Please obtain return instructions before sending an item.